Neptune Grand Hotel

We had a really good time. The staff were helpful and friendly, the food tasted good, and the atmosphere was nice.

That fried chicken burger really surprised me. I ordered one yesterday and it was delicious, with just the right amount of crispness and seasoning. The woman taking orders behind the bar was so friendly, and when I waited outside to enjoy the amazing view, she came out to let me know my takeaway was ready. I'll definitely keep ordering from here!

We were a group of about 20 and the only customers in the dining room. After we sat down and got water, it took nearly 20 minutes for anyone to take our orders, then another 30 before food started coming out. Drinks still hadn't arrived. My meal was missed and came 20 minutes after the last one, and my beer took another 30 minutes, with some drinks still outstanding. There had been an incident in the front bar, which I understand, but the pleasant wait staff didn't seem to follow up on the missing orders. As a local, I'm sad to say I won't be going back.

Really disappointed with the meal. My husband's chips and my friend's were quite cool, as if they'd been plated too early, and the centre of his butterscotch dessert was cold. When I paid, I said I was a senior but didn't have my card with me. She said she'd adjust it, but I can't see that on the receipt.