Meriton Suites Sydney Airport

The beds were comfortable, the shower was hot, and the kitchen and laundry were decent. With the windows closed, the rooms weren’t too noisy considering how close the airport is. It was our second stay at a Meriton in Sydney. Much like the last one, this place was okay, but not great. We chose it for the reasonable distance to Mascot train Station and the price compared with places nearer the harbour. Cleaning could have been better, as other photos and reviews also suggest. My bathroom door was warped and hard to use, though I managed, and some of the furniture was stained. I might stay again if needed, but I’d pick somewhere else if an option was available.

The rooms feel a little older than at other Meritons we’ve stayed at, and the experience overall fell short of what we’ve come to expect. Some staff were friendly and helpful, while others came across as a bit dismissive. The pool and gym area are really nice, so it’s not a dealbreaker, but there’s room to improve.

We’ve stayed with Meriton at least four times, and although the Mascot locations are ideal, the cleanliness has been extremely poor. They need better housekeeping and to recognise there’s a problem. They charge full rates and claim 5 stars, but the rooms don’t reflect that quality, and the rating feels like a sham. On our latest stay, the night of 11 December 2025, the room was incredibly dirty. The shower looked as if it had never been cleaned. Mould and grime covered the walls, and a metal strip inside the shower door had come loose, with the potential to cause serious cuts if you didn’t see it. We dropped a little water on the floor by accident. When I wiped it with the white floor mat, years of grime came up. The mat was literally black. The bedroom carpet hadn’t been vacuumed properly. Previous guests’ “sparkles” were still embedded in it, and the inside of the wardrobe was covered in unbelievable dust, as if it had never been vacuumed either. The curtains had stains from goodness knows what. The balcony tiles were extremely dirty, and the glass was just filthy. I know management probably won’t acknowledge this or act on it, but if it helps one other traveller avoid the discomfort we had, then I’ve helped someone.

I stayed at Meriton Suites Coward Street for seven nights, choosing it because I trusted its reputation. That trust was completely shaken when I realised the day after checkout that I’d accidentally left $110 AUD in the bathroom. I returned to report it right away, assuming they could check with housekeeping and confirm what had happened. Since I contacted them so soon, it’s hard to imagine anyone reasonably thinking I’d left $110 as a tip. Instead, the cash I’d left somewhere clearly visible had “disappeared,” and the room attendant said nothing had been found. The hotel said it had investigated, but gave no details or explanation of how the money could vanish in such a short time. They declined even a small gesture of goodwill, which I wasn’t asking as compensation. Every reply felt like a template, with no genuine effort to address my concern. After a full week as a guest, I’d placed my trust in Meriton, but didn’t feel that trust was respected or protected. This incident has left me seriously doubting the staff’s trustworthiness and the hotel’s internal culture. How reliable and honest is the housekeeping process? Are belongings safe after checkout, even when reported within 24 hours? Does the hotel uphold integrity, accountability, and transparency? I hope Meriton takes this seriously and reflects on its management. A hotel’s reputation depends on protecting guests’ property and acting honestly and transparently, as well as on its facilities. Future guests should double-check every corner before leaving and be cautious with valuables. If something goes missing, you may get polite but empty replies.