DILARA M.
I booked room 201 at Hansa A – Premium Hotel in Uttara from 2nd Feb to 6 th FEB, planning to stay four nights. But the fried rice was badly cooked and tasteless, an unacceptable meal for a hotel calling itself “premium.” After that, I checked out early on 3rd FEB. When I asked for a partial refund for the nights I didn’t use, the staff simply refused and showed no concern or effort to resolve the issue. The food, RECEPTIONIST service, and lack of responsibility toward customers made this one of my worst hotel experiences. Food quality matters to travelers, and this hotel failed at that basic responsibility. I strongly do NOT recommend it.
