Royal Plaza

The location was the one positive. We booked a room advertised with three beds, but were given one with two. When we contacted the manager, who was rarely available and only by phone, he denied our account and said he couldn't do anything, even though we had proof. He ended up shouting at us, which was disgusting. The next day the fridge stopped working. The security guard, the only staff member in the building, said he couldn't help. I've never stayed somewhere this bad. If I could rate it below one star, I would. Choose somewhere else in the area where someone can actually help when needed.

The apartment is roomy enough and has what you need, plus a great location. It could use some updating, though.

For a self-catering stay in Borovets, this is a handy spot. It's in the resort centre, just minutes from the ski lifts, ski areas, restaurants, and bars.

Being right above the resort's main street made it very noisy at night.