Touristic Complex Hacienda Beach Apartments Sozopol

The hotel grounds were beautifully landscaped and kept very clean, and the pool bar, daily ice cream, and pastries were nice extras. We also found the staff welcoming and helpful, the food tasty and homemade, and our room spotless with everything working. The housekeeping and maintenance teams seem to do a great job. It worked well for our family: there’s a small playground, face painting by the pool, and a gentle, shallow entry into the sea that suits little kids. We arrived concerned after reading bad reviews, but ended up pleasantly surprised and happy with our stay. The rooms are clean and functional, though they could use a refresh and some modernization. The route and area by the beach were disappointing, with lots of garbage, dirt, and dog mess. That seemed like a local government maintenance issue, rather than the hotel’s responsibility, and it stands out beside the tidy hotel grounds. The location is isolated, with no proper shops nearby, just a small one at the neighboring camping area. A taxi to Sozopol costs around 8 EUR each way. For us, this felt like a very good 3-star hotel rather than a 4-star one, so keep expectations in check. It’s a solid budget-friendly choice for a simple, relaxing family holiday, and we’d recommend it with those points in mind.

We were misled by the photos and fake reviews. The pictures on Booking and other websites seem to be from 10 years ago and don’t show the current state of the property. It’s very worn and in bad condition. The location is genuinely good, close to the beach and beach bars like Dirty gradina. They say parking is available, but there isn’t really parking for guests. A few spaces inside the property are reserved for someone, marked off with cones and 10 litre water bottles. On arrival, the host said your car could be vandalized if you park there.

The all inclusive offering was very poor, with hardly any food choices, and it wasn’t worth what we paid for two adults and two kids. Still, the place is family-friendly, the pool was clean, and the location is great, just a couple of minutes from the beach.

We had a really lovely stay. The hotel has a great atmosphere, and the food and wine were exceptional. Our room was spacious, clean, and had air conditioning, and the bathroom was clean too. Service was excellent. It’s no more than a two minute walk to the beach, and the pool has a shallow area for smaller kids.