Hotel Buena Vista

The worst hotel experience I've had in Goiânia. The air conditioning in the rooms doesn't work, and the bathroom ceiling was completely moldy. The night receptionist wasn't friendly at all. We had paid for three nights, but left after the second. We arrived Tuesday at 5 p.m. and checked out the next morning after breakfast. I wouldn't recommend this place to anyone, not even my worst enemy.

I'm writing to formally complain about what happened at Hotel Buena Vista today. At 9:10 p.m., our team still couldn't get into the rooms, even though the accommodation had been paid in full that day and we had proof of payment. They had traveled since around 6 a.m. and then worked a full day, yet were left standing without access to a bathroom, a shower, or even a chance to rest. It was humiliating and caused physical, personal, and work-related harm. This followed an earlier agreement, recorded in WhatsApp messages, about when payment would be made and when the rooms would be released. We'd stayed there before, including for more than a month in October, using the same arrangement without any issues. There has never been a history of missed payment. At the time of booking, we'd clearly agreed that we'd pay at checkout on Sunday. The stay was still underway, so there was no overdue payment. But on Friday, manager Ronaldo demanded payment early and threatened not to hand over or release the key to our team unless we paid before the agreed date. Even after we explained the arrangement, he kept pressing for payment and refusing access, putting the rest of our stay at risk and embarrassing the team in public. This was a serious failure in the service under the Consumer Defense Code (Law 8.078/90, article 14), as well as a breach of our agreement and, in our view, an abusive practice under article 39, item V. We will use this record as documentary evidence for appropriate legal action, including a claim for moral and material damages. It's disappointing to see a hotel harm its reputation through unprofessional conduct, breaking an agreement, and disrespecting customers. I don't recommend it, especially for companies or teams that need reliability, clear arrangements, and respect.

It wasn't a great stay. There were ants in the room, and the air conditioner barely cooled. It also made noise at night and into the early morning. One day I couldn't get breakfast before 8, but I had to leave earlier for work. The receptionists weren't friendly either. I had to call several times to ask for the accommodation invoice, and they sent the wrong ones. When I asked again, they said okay, but still haven't followed up. I've sent a good morning message and have had no reply for days.

The bathroom drain was partly blocked and water leaked across the floor. They didn't replace the bath towels, and my pillow had no pillowcase. There wasn't even a mirror in the room. Reception service was poor, and we had to pay the full amount at once because installments weren't allowed.