Hotel Cassino Tower São José do Rio Preto by Nacional Inn

We were in town already, but stayed at the hotel because our house was being painted and was full of sanding dust. I went with my husband, our 4-year-old daughter, and our 11-month-old baby. The reception looked spacious and nicely decorated, though the name had made me expect a themed hotel, and it had nothing to do with that. The room also seemed roomy and cozy at first. Then I moved the double bed against the single one so our daughter wouldn't fall, and found a filthy mess underneath. It looked as if it hadn't been cleaned in months, and there was even an earring in the dirt. I called reception around 21:00 and was told no cleaning staff were there. I asked for a cloth so I could clean it myself, since there was no way I could put the baby's crib in that mess after leaving home because of paint dust. The receptionist was very polite and came up quickly with the housekeeper's cart. He wiped the floor with disinfectant himself. He said it would have been cleaner if the housekeeper were there, but he'd done what he could. I appreciated the effort, especially since cleaning wasn't his job. The shower was poor, with water spraying everywhere except onto my head. The bathroom smelled like sewage, and there was no hair dryer. The air conditioning wouldn't cool either. My husband checked the filter and found it so dirty that air couldn't get through. We were exhausted and didn't want to bother the receptionist again, so my husband took it out and washed it in the shower. After that, the air started cooling. At breakfast I asked the woman replenishing the food for water. She barely looked at me and went into the kitchen. When she came back without it, I asked again. She rudely said she didn't sell water and I had to get it at reception. I said we'd ordered water at dinner, and she just replied, "At dinner it's different." Apart from her, everyone we dealt with was polite and helpful, despite the awful stay. The place seems abandoned, with no management. The room rate felt steep for what was offered: no pool, games room, or leisure area, just a tiny, dark gym. A terrible experience. I wouldn't recommend it or come back.