Patrícia M.
I want to report how unhappy I am with today's service. I arrived an hour and a half before check-in, which is normal when traveling, and only asked for somewhere inside to wait. I wasn't asking to get into the apartment early, just to sit in the lobby or another indoor area. Instead, we were left on the sidewalk in the sun with all our luggage. I'd messaged ahead, but the staff simply stopped replying. If they'd answered when I wrote, I would still have been waiting at the airport. One employee said we couldn't even wait in the lobby, although the building's front desk said it would be possible if you authorized it. That showed a lack of coordination and basic empathy, and made the experience very unpleasant. Guests shouldn't be left out on the street without any option or guidance. After that, they stopped responding when I asked for a suggestion of somewhere to sit, like a restaurant. We waited outside in the sun for three hours, and only then did they message to say check-in would be delayed!
