360 Santa Cecília

We had a great stay, and the building’s location was really good. We stayed for three days in April 2024. My boyfriend and I arrived worried after reading so many negative comments, but our apartment was clean, tidy, and had plenty of bath towels and fresh bedding. The building is old, but everything worked: the lights, minibar, microwave, and both hot and cold water in the bathroom. The bathtub had hot water too. The toilet was a bit unstable and uncomfortable, and the bedroom air conditioner cooled well but made some noise. The Wi-Fi password was posted at the apartment entrance.

My mother stayed there while visiting Brazil, and the service was the worst I’ve seen. The towels were dirty, the bathtub filthy, and the broken TV was never fixed, among other problems. 360 Suites should be ashamed. Please improve, or close the company. You can’t offer accommodation like this.

My real complaint is about Debora, 360’s so-called “CEO.” After we raised the problems, she came across as extremely arrogant and said, “Sorry if we didn’t meet expectations.” All we expected was a clean place that looked like the photos, where we could rest after a long trip. When we asked for a refund, they showed very little concern. After a lot of insisting, we got back only a third of what we paid. We were meant to have three nights, used the place for 12 hours, and paid for two :) I stayed with two foreign friends in a 360 apartment in Santa Cecilia, and it was the worst decision I’ve ever made. Some, perhaps all, of the photos they post seem to have been photoshopped. I was naive not to notice until after we’d lost money. At check-in, our apartment had a bee infestation, a flooded kitchen floor, a broken air conditioner, a dirty bathroom, and stained sheets. They moved us to two other apartments and split up our group of three. Those places had damaged plumbing, yellow water, and more strange stains on the sofas. We know what those stains were.

The worst part was the bathroom. We arrived at night and found the sink broken. Turning on the tap sent water straight onto the floor because there was no drain, and I ended up leaving without being able to use the bathroom. I asked four times for a replacement, but nobody came. I also requested compensation or a different place, and got neither. The service was terrible. The old building’s apartment smelled damp and musty when we entered, like the carpet had never been changed. Everything about the experience was awful.