Hotel pousada chic

An absolute nightmare! I stayed here on 13.12.25 with a five-year-old child and a seven-month-old baby. The place was impossible to stay in: dirty, dusty, smelly, and stuffy. The rooms are along a dark, unventilated corridor. If you arrive at night, you’ll need your phone flashlight because there are no light bulbs. The outlets were loose, the bathroom stank and had no door, and the toilet was loose and so dirty I couldn’t sit on it. The shower stall was full of cigarette butts. This cost me more than money. It was stressful, exhausting, and infuriating. We tried to find another hotel in town, but they were all full. The room smelled so bad I could barely breathe. There was water on the stairs leading to the rooms, making them dangerous to climb with children, especially in the dark. I have no doubt even the owners of this dump wouldn’t stay there. On the day we were leaving, reception was closed. They messaged me to leave the key in the room and the entrance door open. There were guests in the rooms, and leaving the front door open didn’t feel safe at all, since anyone could walk in. I honestly can’t describe how I felt when I entered that room. I’d never felt anything like it.

Senhora Valquíria gave me the worst experience of my life! We paid 160 reais for one night, arriving at 11 p.m. and leaving in the morning. When we got there, they took us to a room that wasn’t remotely fit to stay in. A prison cell must be cleaner and better organized. Everything was filthy, and the bathroom was in awful shape with no toilet paper. I wish I could add the photos. We lost the booking money and didn’t stay even 10 minutes. The owner didn’t respond. I don’t know how the health inspection in Tatui allows this place to keep operating. Don’t go in there.

The place looked cozy at first, but after that things got bad fast. The kitchen was dirty, all the rooms were messy and smelly, the ceiling was falling down, the bathroom was filthy, and the bed was broken. It was awful and not worth it. There was no breakfast, and when we were leaving the electricity was cut off. We also left without an invoice. This was the worst stay of my life. The managers need to change or I don’t think the place will last another month. I’m being honest, this just isn’t good. Don’t go there.

I couldn’t stay at the inn because of a health issue that meant I couldn’t travel. I’d paid in advance as requested and told them I wouldn’t be able to make the trip. When I asked for a refund, one of the owner’s sons said he wouldn’t issue it because I hadn’t paid her directly, even though he worked at her inn. That makes the owner responsible, in my view. On WhatsApp, she told me she wouldn’t refund me and didn’t care if I pursued my rights. She told me, clearly and mockingly, to go ahead and seek legal recourse. Then she deleted the audio messages where she said the receptionist worked for her mother, and where she said I wouldn’t get my refund. She claimed I had no proof, but I saved all the recordings before she deleted them. I’ll pursue my rights for sure. She can be certain I’ll seek a refund down to every cent.