Lake City Inn & Suites

I felt trapped in a nightmare and would never pay before seeing a hotel room again. I paid way too much, and I would have left immediately if I’d had enough money to find another room while waiting for a refund to my card. This place needs to be reported and sanctioned for its disrepair, dirt, and lack of sanitation. The room was dirty everywhere: dog hair clumps on the carpet, stains on the walls, filthy blinds, rusted lamps and outlets, and bugs in the light fixtures. It hadn’t been properly turned over. Clothes, beer caps, and a dog chew toy were left behind by previous guests. The smoke alarms were disconnected and in a desk drawer. There was a smell of something smoked, though not tobacco cigarettes. The shower had mildew, the drain plug was mildewed, and the windowsill had mold and bugs. The air conditioner didn’t work. I’d been told there was a full-size fridge, but it was a mini fridge. The kitchenette lacked essentials; I had to ask for pots and pans, which were old and in bad shape, and there weren’t enough utensils or a dish sponge. There wasn’t enough bedding. We had to bring towels to the front desk to get replacements, and once had to wait because they said they were running short. The website listed a hot tub, but there wasn’t one. The roof was rotting; wallpaper, vinyl flooring, and cabinets were peeling, with the cabinets also chipped and stained. The deadbolt wouldn’t lock, the bedroom lamp didn’t work, the nightstands were stained and chipped, and brown stuff dripped from the bathroom vent. The room number was falling off the wall, the hallway mirror was breaking, bed springs stuck out, and there was no remote. The coffee maker and pool were dirty. I never saw a maid. The windows wouldn’t lock, and there was a giant rat trap just outside the back door. Customer service was the worst. I asked staff why the room was so bad and whether they checked rooms before renting them. They said they checked them “Periodically”! When I asked what they’d do to fix things, I was told “Nothing,” without an apology, then told to “Take My Business Elsewhere”! RUN RUN RUN!!! DO NOT STAY HERE!!!