Best Western Swan Castle Inn

The family suite was spacious and really nice, and I felt safe there. The location impressed me too. What spoiled things was the overnight desk worker. When we went to get the kids a muffin early in the morning, he yelled at my husband in front of other guests for eating before breakfast supposedly started at 6:00. We checked out at 5:45, though, and the dining area was already full of people eating. It seemed some people were allowed to eat early and others weren’t. We left hungry.

The staff were friendly and helpful, and the rooms are nice. You can hear trains a bit if your room faces the front, though it doesn’t happen constantly. The hotel is downtown Cochrane. Internet was slow by today’s standards and a little unreliable.

I called well ahead to book, partly because we’d joined their points program. Their idea of pet-friendly apparently means one room, and dogs only. Definitely not pet-friendly in any useful sense. I’ll skip this chain from now on. They shouldn’t claim to have pet-friendly rooms when they don’t.

Check-in was easy, the room was great, and breakfast was good. The front desk staff were friendly and helpful. We stayed three nights, but housekeeping came in only once. The first day, we’d only been out for a few hours, so I understand they didn’t have time to get to our room. On the second day they brought towels, took the trash, wiped the table and desk, and cleaned the bathroom. But they left the bed and bedding as they were, and didn’t even take the tip we left. Any idea why?