Hampton Inn by Hilton Edmonton/South, Alberta, Canada

We booked two rooms at the Hampton Inn by Hilton South, and the staff were generally helpful, but the condition of both rooms was well below what I expect from Hilton. We probably won’t return to this location. In the first room, both bedside lamp bulbs were out, leaving it very dark while we settled in. Maintenance replaced them quickly, but housekeeping should have caught that. Baseboard tiles were coming loose and wallpaper was peeling. Worst of all, the shower floor had huge cracks that made us uneasy about hygiene. We didn’t realize how bad it was until the morning we checked out, when switching rooms wasn’t worth the hassle. The second room had a missing thermostat control, with only two exposed wires left for adjusting the temperature. Having major problems in both rooms, from worn finishes to safety and hygiene concerns, made for a very unsatisfying stay. For the price and the Hilton name, I expected rooms that were intact and functional.

The first night, loud knocking in our room kept my son and me from sleeping. The front desk only offered to move us, with no compensation. After checkout, I realized I’d left cologne behind. I went back about an hour later, while we were still waiting in the lobby for our group, but the room had been cleaned and they couldn’t find it. I’ve never had something left behind go missing like that. Very disappointing, and we won’t return. I later tried to get the manager involved. The front desk person, who wasn’t the manager, had someone call me who acted as if he was the manager. When I brought up the noise, he said he wasn’t the manager and the manager would be back Monday. Monday came with no call or answer, so on Tuesday I followed up. The same person, Gundeep, then said he was the manager. Either way, Hampton took no ownership of either issue: the missing cologne after the room was cleaned, or the noise with no resolution. The front desk displays a “100 satisfaction guarantee,” but in my experience they didn’t look into the problems at all. Another person on our team, a Hilton Gold Member, said she tried to book the conference room for work. Renovations weren’t mentioned when she booked, and at check-in she was told the room was being used to store products and tools. Why wasn’t that explained when she made the booking? Breakfast wasn’t good either. Eggs are hard to mess up, but many of the kids wouldn’t eat the food. At best, it was a 2 out of 10. I’d look for another hotel, since there are plenty in the area and they may appreciate your business more. I’ll update if this goes anywhere, though I doubt it will.

UPDATE: Feb 23/2026 I complained to the manager and hoped they might offer another night to make up for the disruption. They didn’t, and didn’t even apologize for the inconvenience. The manager was argumentative and unhelpful. After seeing other reviews, this seems to be a common problem. I wouldn’t recommend the hotel. Feb 14/2026 My boyfriend surprised me with a hotel booking for Valentine’s Day. We both have kids and get almost no time alone, so he’d arranged dinner and a magic show. It was a lovely evening, and we got back at 10 pm, dressed up and having a few drinks while chatting in bed with the TV on. Then someone hammered on the door, yelling that we were too loud and he was trying to sleep. We were only talking and hadn’t even gotten to anything intimate. He went to the desk to complain, and the hotel called us more than once, asking us to change rooms. He said we were yelling, but she said he was arguing with someone else in the main area. Why wasn’t he asked to leave? Then at midnight she called again to say we didn’t have to move after all. What a joke. The whole thing totally ruined our night.

The pool doesn’t seem to be checked for chemicals, and my children came away with horrible rashes. The room was also extremely dusty and dirty, and there was black mold in the bathroom. We tried to be understanding because they were renovating, but nobody had told us about that, and the chaos and inefficiency were repulsive. I’d rate this place 1.5 stars at most. It’s upsetting to see reviews that gave me the impression it would be a higher quality stay. It’s hard to show the dust and grime in pictures, but trust me, it wasn’t worth the money.