Park Gate Chalets

Easy self check-in and a quick, accommodating host made the stay simple. Cabin #1 near Canmore Banff Gate was spotless, warm, and nicely set up, with a comfortable mix of rustic charm and comfort. The peaceful mountain views each morning were lovely. It's close to Canmore and Banff but still quiet and relaxing. I can't wait to come back for another cozy getaway.

I've stayed here several times, and the prices keep rising while the service doesn't. There's an extra $35 charge if you don't take out your own garbage and open the curtains before leaving. I expect a log cabin to be rustic, but the bedding had tears, there was hair on the “couches,” and the bathroom had heavy staining on the ceiling and walls. At a lower price, that might be understandable. For a place outside Canmore, right beside the highway, with this level of service, Park Gates Chalet left me underwhelmed.

I booked a house in March for May 2. They took my credit card details during booking and confirmed that the reservation was secured. On check-in day, I still had no confirmation or instructions, so I had to call. Only then did I learn that someone else was already staying there and there was no availability. They didn't honor the confirmed booking, tell me beforehand, offer another option, or even try to contact me. It's very concerning that a company collects card details and confirms reservations but doesn't provide the service or basic communication. This was extremely disappointing and unprofessional, and I strongly don't recommend the place. You could be left without accommodation at the last minute.

The location is great and the place is alright, which makes the drop in service a shame. A few years ago, they were responsive, friendly, and accommodating. This year I couldn't get a reply to email, text, or phone.