Crowne Plaza Kitchener-Waterloo by IHG

The calm, well-kept surroundings and the pool and play area were a hit with the kids. Our room was roomy, felt safe for children, and the housekeeping team kept it spotless. Salman checked in with us each day, handled requests quickly, and shared useful tips about local attractions. His friendly, professional manner made us feel at home and added a lot to our family trip. I’d recommend this hotel to families looking for clean, comfortable rooms and good service.

After long days sightseeing, it was easy to relax in the quiet, well-maintained hotel. Salman was especially attentive, making sure the room was spotless each day, and housekeeping did a fantastic job. A comfortable, clean stay with little hassle. I’d recommend it.

They’ve stayed here several times in recent weeks while going to appointments at St. Mary's Hospital, and have been impressed with both the rooms and the restaurant food. My wife and her elderly mother especially appreciated how warm, welcoming, and efficient everyone they dealt with was. The service is what sets this hotel apart. Highly recommended.

For a romantic weekend, this was just right. The atmosphere, food, and friendly staff all helped make it a lovely stay. Salman paid close attention to the room, keeping the bed perfectly made and fresh towels ready, with a few thoughtful touches that made it feel cozy and welcoming. Housekeeping had everything immaculately clean. His professionalism made our getaway feel extra special, and I’d recommend the hotel to couples.