motel St Hilaire

We left because it felt unsafe for a family. The rooms smelled awful, and the air conditioning was old and very dirty. The motel was dirty and dated, and at the time of our visit it looked as if at least three rooms were being rented monthly to homeless people. Old mattresses, microwaves, and fridges were left unattended on the property, which looked like a dump. Some booking sites show pictures that aren’t even from this motel. The owner was very rude and didn’t want to help when we tried to raise a problem. We booked through booking.com, and they didn’t care either. Maxime-Olivier Boucher and Diamanto Balalas

It met our needs, and the location was really good. Everything was simple and clean. After reading the bad reviews, I came in with low expectations for the price, but I was pleasantly surprised. I recommend it!

I booked two nights in Aug 2024, but what I found on the first day was unbelievable. There were dried pee stains on the toilet, and the shower smelled bad. It was terrible, unlike anything I’ve seen in 20 years of traveling. I asked the front desk to make it right, but they wouldn’t do anything. I checked out within 30m and got no refund for either night. Please believe me, you’re not getting a clean, sanitary room. Beware. The people there aren’t honest or trustworthy.

The room was very clean, and the staff were very, very nice, but it didn’t look like the online photos. The carpet was old and questionable. I was also upset to find, when I got back, that they had charged me an extra $100 the day before I arrived without telling me or getting my authorization. The motel said the amount was frozen for a week and would be credited to my account. I told them they should warn clients first, but it’s been over a week and the charge is still there. I had to file a complaint to get the duplicate charge removed. I won’t return.