Le Westin Montréal

The room was spacious and comfortable, and housekeeping cleaned it each day. On the first day, though, someone from housekeeping came in around 5:30 pm while I was still in the room. It was an unfortunate mistake, and I know these things can happen. I was there for a full week on a business trip and had a very good stay overall. The location made getting around easy, and the restaurant was excellent. I enjoyed the varied buffet breakfast each morning, and the salmon dinner I had one evening was delicious. Service was warm and attentive throughout the week. I'd happily return.

The Wi-Fi was unreliable. I reported it right away and was told someone would follow up, but nobody did. The next day I spent about 40 minutes troubleshooting on a call, and the connection was reliable for only about one day. I was traveling with a 97-year-old colleague and friend, and had contacted the hotel two weeks ahead to explain that we would need extra help. My family and I have stayed with Marriott properties for years, and I'm a Marriott Bonvoy member. That loyalty made this experience feel especially demoralizing and embarrassing. From the moment we arrived, the valet and entrance staff repeatedly didn't acknowledge us or offer help. I was holding my companion's arm while handling two suitcases and trying to manage the doors and lobby alone. Someone would occasionally appear at the door, but most of the time it was just the two of us juggling everything. It was humiliating and could have been avoided with the advance notice I'd given. The lack of care continued inside. When I called to have the room service dishes collected, I was spoken to rudely and told to put them outside the door myself, even after I explained I couldn't safely do that while caring for an elderly guest. Our room wasn't cleaned during the stay despite an initial interaction with housekeeping, and we didn't get fresh towels after asking. It was clear the support needs I had sent in writing hadn't been passed along to the right teams. Traveling with someone this age takes planning, patience, and basic compassion. We experienced disregard instead. Since the property failed to provide basic service despite my reaching out two weeks beforehand, I'm seeking a full refund. I wouldn't recommend it to anyone traveling with elderly relatives or needing accommodations or extra support.

The kids had a great time in the indoor pool and hot tub. We used a free night and the location seemed ideal; staff were friendly and helpful. Our room was in a tower that seemed older and not renovated. It was clean, but could use a refresh, with loose faucets and the like. They ran out of towels and the sauna was packed, so be ready for that on a busy weekend.

The pool was really cold, and the hot tub felt like a lukewarm bath. Everything was clean, though a little crowded, as you'd expect. I just wish the sauna, pool, and hot tub were all a bit warmer. The location was great and the staff were wonderful. The front desk was helpful, getting a second robe was quick, and the restaurant staff were friendly and efficient with great suggestions for nightlife. The elevators were clean and ran smoothly, and our room was clean too.