Empress Inn and Suites by The Falls

The room was just okay, and the hotel has only three floors. What bothered me most was the lack of clear information about extra charges. I booked online for two adults at $135, then was told parking cost $13-15 per night, which hadn’t been clearly mentioned beforehand. They also put a $100 security deposit on my credit card and said it would be returned the next day, but after checkout I was told it could take 2-6 days. The stay felt a bit overpriced with those added fees. The hotel food is expensive, though I liked having lots of food choices available through Uber Eats. An average experience, and clearer pricing would have helped.

We usually stay here and never had a problem, and the first night seemed fine. Then I found a bug bite, put the bug in something, and took it to the front desk. They said nobody else had complained and that it was weird. I asked for my money back so we could leave, but because it was the middle of the night and we had children, they moved us to a bigger room for the night. The employee said only two rooms were available, and one didn’t have working hot water. I said I wanted a room where everything worked and would speak to the manager in the morning. In the morning, I went down to ask for my money back instead of staying another night. The woman refused, saying they had switched us to a bigger room. I’ve called the health unit. After years of coming to this location, never again. The employee from last night was more sympathetic than the manager this morning. Disgusting.

I woke up at 4 am because someone clearing snow from the balcony was hitting the railing. The room was also dirty: there was a peanut on the floor, which is a serious concern because I’m highly allergic, black hairs all over the bed sheet, a huge dead fly on the floor, and a cigarette butt in the bathroom sink drain.

I slept better than I have in weeks, thanks to the super comfortable bed. The room was spotless, surprisingly spacious, well furnished, and had the modern amenities I needed. Staff at the Empress Inn Hotel were welcoming, professional, and attentive throughout. I also appreciated the complimentary water, fast Wi-Fi, and clean bathroom with good-quality toiletries. The hotel was close to everything I needed but still quiet at night. It’s great value for the price, whether you’re in town for business or a quick getaway. I highly recommend it and will come back.