Executive Hotel Vancouver Airport

The location is convenient, the room was decent and well kept for an outdated property, and the cleaning staff were friendly. Parking could be better, though security monitors the lot, so I felt my vehicle was safe. The stay itself was very disappointing. From February 15 to 18, 2026, the fire alarm went off at midnight and we evacuated while the fire department attended. Once it was shut off and everyone was told there was no fire, we returned to our room. A fire panel about 10-15 feet from our room beeped loudly for the rest of the night. The next morning, the manager and staff were working by the panel when the alarm sounded again at 8:55 and 9:17. The fire department came back, but guests were told to return to their rooms because it was a system malfunction, not a real fire. We lost a lot of sleep, and the disruption seriously affected our stay. The refrigerator in our room also didn’t work. At checkout, after I raised the disruption, the manager first offered to waive one day of parking, $15. I said that wasn’t enough for how severe the disturbance had been. The manager then offered to waive all three days, $45. I appreciate the gesture, but it didn’t seem like adequate compensation for an evacuation, repeated alarms, overnight noise from faulty equipment, and another maintenance problem in the room. The handling was extremely disappointing. Despite recognizing the system fault and loss of sleep, they only waived parking fees. I sent a complaint to Executive Hotel right after our stay and have still had no response. Since then, communication has been minimal, and the only response to my Expedia review was a generic public one. My concerns weren’t directly addressed. That reflects poor service, inadequate resolution, and a lack of professional guest care. I contacted Expedia, and the property manager told them the alarm was part of safety protocols to ensure guests’ well-being, and that the property was declining my request. But the hotel manager, fire department, and staff had told me that morning the alarms were caused by a system malfunction. Those are different circumstances. A real emergency is very different from a confirmed equipment fault causing repeated alarms and a prolonged disturbance overnight. Giving different explanations, first calling it a malfunction and later a routine safety protocol, is misleading and doesn’t accurately describe what happened. At check-in for this stay, I was told the cash deposit was $250, while the amount listed online was $150 and the deposit taken during our previous stay in December was $200. A deposit shouldn’t vary solely by payment method, especially when the amount required for a credit card is lower. On that December stay, our room also had a very outdated AC/heater that didn’t work properly. When we tried to turn it on, we could smell smoke, so we didn’t use it.