The Montagne Coupee Inn

The setting is beautiful and the new decor is cute, but I wouldn't stay here again or recommend it for an event. After the renovation, they were clearly scrambling: the hotel emailed us just 24 hours before a wedding to say some AC wasn't installed and the restaurant was closed, with a small refund promised. My room was still being furnished and floored three hours after check-in, and even when they said it was ready, workers were still setting it up. I had to wait longer when I needed to get ready for the first wedding event. There was drywall dust everywhere, glue smell, and no mirrors, even in the bathrooms. Later, they handed out dollar-store handheld mirrors to about half the guests. It was hot and humid, and neither the AC in my room nor in the replacement room worked. The halls were loud too, despite the peaceful surroundings. The reception staff were shockingly rude. When I asked when my room would be ready, I was told in French, “I don't know, what do you expect me to do about it?” Many guests were from Ontario, and staff could barely communicate with them. At the bridal breakfast, the waitress kept getting annoyed at a guest for making her own coffee from the buffet pot because service was so slow. I couldn't tell whether she was joking, and it made things awkward. The man in a black suit, who I think was the manager, was the only kind person and the only one trying to help. He was running around constantly. We were told we'd get one night reimbursed, but the paperwork was a mess: four separate receipts for a two-night stay. When I checked my bank statements later, I found they'd only refunded part of it. The disorganization and panic were chaotic, and I've never seen so many unhappy guests in one place.