Haida House at Tllaal

I was really looking forward to staying here and would have happily come on different dates, but this is the end result. I asked for a refund two hours after booking, more than 40 days before arrival. I sent five emails, made three phone calls, and left multiple messages, but got no response. Their cancellation policy is worthless if they won't answer you, and Cloudbeds offered no way to cancel or manage the reservation. Other reviews describe people losing money after similar customer service problems. Don't book unless you're absolutely sure you'll stay. I hope Consumer Protection BC puts a stop to this after I file an official complaint about my deposit of over $2,000.

The restaurant exceeded my expectations. Our Haida Tourism tour included all you can eat dining, so we got to try everything during our four day stay. It was all exceptional, and we talked about the brussels sprouts for days. The one inconsistency was the cocktails: the same one tasted quite different on two nights in a row. The staff were lovely, and I highly recommend it. I stayed at Haida House with my husband and in-laws. Our cabin's common room was beautiful, with a high ceiling and a wall of windows overlooking the ocean, and I used the deck hot tub every night. My only complaint was the lack of space for clothes. The bedroom was tiny. We moved the bed away from the wall so we could both get in and out, but then there was barely room to squeeze past. There was a small closet with four hangers and no wall hooks.

The sound of the waves and birds made for such a peaceful getaway. I treated myself to a night in one of the cabins, and it was one of the most relaxing, restorative stays I've had in a long time. The meal was the standout. Everything was beautifully presented and cooked just right, and it seemed clear that it was all made from scratch with care. The ingredients and preparation were outstanding. 10/10. If you're after a quiet retreat and great food, I'd highly recommend it.

We lost $600, and I really regret booking here. Air Canada's strike kept us from getting there, and for eight days I tried to reach Haida House at Tlaall by phone and email. They didn't reply until 36 hours before we were due to arrive, then told us to talk to our insurance company. There was no offer to rebook or give credit, and no empathy. This was no customer service at all. Beware if you need to contact them. They won't answer calls or emails. Go elsewhere or take your chances. Shame on Haida House. What kind of Haida Gwaii hospitality is that?