Hilton Garden Inn Toronto City Centre

The location is great, and the bed and linens were comfortable. The hotel itself is nice, though the room was a little worn. Staff weren't as friendly as I'm used to at other Hilton family hotels.

The only reason I chose this hotel was that it's a two-minute walk from Eaton center. We had booked three rooms for two people each. At first, the front desk staff were really friendly and courteous. After we went out for the night, we came back having lost one room key. The desk clerk said there were too many people and they'd charge us extra. I told him everyone was already registered. He kept calling us liars and said security would keep a close watch on our rooms. I refused to pay more, and he said fine, but the whole thing was real BS.

Skip the gym if that's why you're considering this place. I travel for work most of the time and try to offset being on the road with a run or weights, but the equipment was unsafe and broken. Treadmill one had a belt off-center and I nearly fell twice. The second treadmill's belt was off-center too, and it stopped randomly, nearly making me fall. The elliptical wobbled and wouldn't change resistance no matter what setting I chose. I told the front desk, and all I got was that someone would be sent to look. There's a gentleman's club next door, and I kept hearing shouting and street fights late at night. The Tim's across the street is a place to avoid if you don't want to be harassed. There aren't many restaurants close by either. Go to the other HGI in Toronto.

The front desk service was great and the location was fine. The rooms were okay. The valet guys weren't so great. During a 10-night stay, valet was available once without me having to wait or ask the front desk.