Luxury 2 Bedroom Lakeview

The receptionist cancelled my reservation because I had a child with me and told me to find another hotel. I was told I’d get a full refund, but the hotel stopped responding when I followed up. Hotels.com tried to help, but the hotel then said they wouldn’t refund me, even though they had cancelled the booking. Very disappointing. It feels like a scam, and I believe they effectively kept my money. I strongly advise others to avoid staying here.

The phone number listed online doesn’t work, and the receptionist never answers. I booked Lakeview X through Hotels.com thinking I was reserving a hotel room, not an apartment building. They promised me a refund, but I haven’t received any money back. After looking into it, I found this doesn’t seem to be an isolated incident, and others have also been scammed by this so called “establishment.” Hotels.com should remove Lakeview X from its listings before more travelers are misled and ripped off. This place has no business operating as if it were a legitimate Hotel.

I found this listing through hotels.com, but this is an apartment, not a hotel. It also never said I’d have to share space with strangers. That’s false advertising, and it shouldn’t be listed there at all. I filed a dispute several weeks ago and still haven’t got my money back. I DO NOT RECOMMEND, LOOK ELSEWHERE! If I could give zero stars, I would.

I had to book a proper hotel at the last minute after wasting my money here. The Hotels.com listing made Lakeview X sound like a hotel, but it turned out to be a hostel with shared washrooms and a shared kitchen, none of that disclosed. I feel completely misled by what seems like blatant false advertising. It also seems the owner is actively deleting negative reviews, which raises more red flags. Save yourself the hassle and avoid this place. Not recommended at all.