Sorell Hotel Rex Zürich

Cozy rooms were well looked after, and staff were reachable by phone whenever we had an issue. The included breakfast was nice, especially the cheeses. The location made it easy to walk to tourist spots or get around by trolley, with a stop right nearby.

It was quiet, though the tram tracks were noisy. The location is good: you can walk from the train station or take a tram. Check-in at reception is available until 17:00 pm, and there's also a self-check-in system. Our room was small but clean, with fresh linen and crisp blankets we liked. Breakfast was included and quite good. For Zurich, the price seemed reasonable for a couple of nights.

By morning I was exhausted and in pain, with an intensive two-day conference ahead. When I told the hotel about the night and my health issues, there was no apology or empathy. I arrived around 6 p.m. to find no one at reception. I rang a bell and reached a remote call center while standing outside on a busy street, trying to talk through a speakerphone. As someone with hearing impairment, I found that almost impossible. With nobody on site, I couldn't ask to change my pillow. I'm allergic to feathers, and the pillow provided had no support. I developed shoulder pain and had an asthma attack overnight. There was a card in the room saying guests could request other pillows, but that option is meaningless without staff present. The hotel may look modern, but it didn't feel accessible or responsive, and I don't think it's suitable for guests with disabilities or allergies. Very disappointing. I wouldn't stay at Sorell Hotel Rex again.

For a short visit, this worked well. The rooms were comfortable, breakfast was tasty and had plenty of variety, and the staff were friendly overall. The hotel was clean and well located for the tram and local attractions.