Mediterraneo

I wouldn’t stay here. The service was hopeless and the staff unfriendly. The rooms are old and decrepit, with peeling paint, frayed towels, and hard beds. Breakfast was cold and greasy, and wasn’t a self-serve buffet. Music blared from the street, the shower took five minutes to get hot, and there was no floor mat. The location was inconvenient too.

The room was very clean and had a wow factor, with a comfortable bed and pillows, a safe, AC, one and a half closets, a mirror, and a desk. There’s a breakfast area on the ground floor. The location is very central, on lively streets, and Estadio metro is a ten-minute walk away. Staff handled requests efficiently and were great with Google Translate, though they don’t speak English. Customer service gets four stars from me, and the location and facilities get five. Comfort gets two and a half: bars and party buses nearby play stubborn bass beats past 3 a.m., the walls aren’t insulated, and earplugs don’t seem to help. My only complaint is that the music goes beyond 3.

Our room was small, had no window facing outside, painfully slow Wi-Fi, and odd banging sounds throughout the day. It also wasn’t ready when we arrived. We left our number and asked the front desk to call when we could check in, but nobody ever called. When we lifted the covers, we found pubic hairs and food crumbs on the sheets. It took three calls to the front desk and two and a half hours to get them changed. We’d paid for the more expensive option with free breakfast, but were told breakfast wasn’t included. You’ve been warned.

The staff are very friendly and helpful, and the evening meal was surprisingly good. Breakfast gets a little monotonous after a week. The location is convenient, but noisy because of the nearby bars. I wouldn’t call this a four-star hotel, more like a three: there’s no water in the rooms or mug in the bathroom, and the hotel itself is very noisy too. Sounds from the kitchen travel up the central well to the top floors early in the morning, and running water will get you up early every day. Bring earplugs.