Hotel Armadores De Santander

The beds were comfortable, the air conditioning worked well, and there’s a lovely rooftop terrace. The building is beautiful and has a sea view, with the old part of Havana just a few minutes away on foot. Staff were friendly and quick to sort out a few room problems.

The architecture has lots of lovely details, and the staff were great. Our group arrived late in the evening, but they still managed to make us a meal before bed. There’s a small shop and bar by the lobby, plus a nice veranda upstairs. It’s handy for the ferry and other sights. Depending on the wind, fumes from the refinery can be a problem.

We had a really bad experience here. After checking out at noon, we paid to leave our bags in storage until our 6 pm airport taxi. When we returned around 5, my powerbank and earplugs were gone. I told reception right away. They initially said it couldn't have happened, but after I complained several times, they checked the luggage room and found my powerbank. They said it must have fallen out of my bag, which seems impossible. The earplugs were still missing, and our taxi had arrived, so we had to leave. I wouldn't recommend this place. Sadly, I don't feel I can trust the staff :/

Just to be clear, this is about the Terreza Mirador restaurant on the terrace, not the hotel. The view is really nice, but the meal was a letdown. My travel partner and I ordered sandwiches and cafe con leche. Each sandwich had only one of the three ingredients listed on the menu, and when we asked the waiter, he said we'd received what we ordered. The coffee tasted like Nescafe and may have been the worst we had in Cuba. Eating here could leave you disappointed.