Maryna K.
Our booking turned into a night spent sleeping outside, the worst experience ever. We had given an arrival window of 00:00 to 01:00, but although the owner confirmed the reservation, they never confirmed that arrival time. We got there within the window and couldn't reach them. They ignored every message, and we called the number provided for 40 minutes just trying to get the lockbox code. It felt like a scam, as the owner seemed to deliberately ignore calls and messages. We'd paid for a room and still ended up outside. Don't book this place if being left without somewhere to stay would ruin your trip. Afterward, we saw reviews mentioning robberies at the hotel and similar problems. Some guests had reportedly found nobody at reception even before 10 p.m. and had to look for another way into the hotel. Easily the worst Booking experience of my life.
