Hotel 16 & Apartments Prague City Living

The biggest issue was how much of the guest experience was left for guests to manage. I had to contact them for the Wi-Fi details, to ask for garbage to be emptied, to report that a plant was dying, and to find out about checkout. They never checked in to see how things were going. Communication and a pleasant stay seemed to be treated as the guest's responsibility. Wi-Fi was so poor that I tried working from both the shared lobby sitting area, where the bar and reception desk used to be, and the shared chairs on my floor. This no longer felt like a real hotel. It seemed to be an apartment rental business still using the Boutique Hotel 16 name for “consistency.” From what I could tell, Boutique Hotel 16 had been a well-liked family-run hotel, then a real estate or development company bought and remodeled it. They seemed to rely on technology to avoid hiring staff who could actually help. They called the business an ApartHotel but kept the Boutique Hotel 16 name. That explanation didn't make sense to me, especially since the website was taken down and the photos were outdated. There was no bar, food room, reception, or staff. The former food room had become a rental unit, and I saw a man lying on a bed there from the street. Getting in was a hassle too. You had to use an app or email the property, whoever “they” were, to get a code for the front door and your room. They seemed to assume you'd know which of the two keypads at the entrance to use. The whole process of registering, checking in, and getting the codes depended on apps and technology. My single room was absurdly tiny, more like a well-furnished broom closet with barely any room to move. You won't find photos of my top-floor solo-traveler room on Booking.com, which seemed to be their preferred site. It should have had a single bed because it really couldn't handle a full or queen bed. There were a few upsides: the place was clean, the furniture was nice, and the room had a refrigerator, desk, electric kettle, and a big TV with two or three lame English-language channels. It's about a 30-minute walk to Old Town, and public transport still involves a fair walk to reach. Be ready for the steps or learn the transit system.