Klára V.
The first time was great, but the second was a complete fiasco. There was a miscommunication, and three months after we made our reservation, we were told we didn't have one. We were left without accommodation.
Recent reviews shared by hotel guests
The first time was great, but the second was a complete fiasco. There was a miscommunication, and three months after we made our reservation, we were told we didn't have one. We were left without accommodation.
We had a wonderful stay last year, with luxurious accommodation and no one bothering us. This year, we booked an apartment. When I checked a week before the stay to make sure the reservation was valid, they said it hadn't been prepaid. But when I arranged it, I was told I could pay on the spot, and that it had been booked for another day. When there are misunderstandings, I'd appreciate being able to sort them out by phone. I shouldn't have to call myself a week before the stay only to be told I have no reservation.
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