Klara N.
One of the key boxes was empty when we finally got to it, which made an already awful check-in experience even worse. The hotel allows self check-in for arrivals as late as 7:30 PM, but the process is badly designed and unnecessarily complicated. Although we had two rooms on one reservation, we couldn’t check them in together. We had to enter our personal details, provide credit card information, and pay separately for each room. Then a WhatsApp message sent us to a link on the website, where the key box code was eventually available, though it wasn’t displayed clearly or straight away. We called the number on the boxes and waited a long time before a woman answered. She didn’t speak English, and she started shouting before she’d understood what the problem was. That was completely unacceptable and unprofessional. It feels like a typical German highway hotel that’s seen better days.
