Karim B.
The rooms were the biggest problem. The first one had a filthy bathroom and a very dirty duvet, and the replacement was no better: the bathroom floor was grimy, the ceiling had mould, the shower leaked, and the water temperature kept changing. For a place presented as a four-star hotel, that was hard to believe. I’d give it two stars at most. Getting the booking sorted was poor too. I tried reaching the person handling reservations on WhatsApp, but she often didn’t answer. When she finally did, she said she’d send the confirmation and total cost, then didn’t. I waited over a week to hear back. Her professionalism was way below standard. Some receptionists were respectful and professional, including a slim man and a woman in a blue blazer. But one evening, after I waved hello at reception and got into the elevator, I heard someone hurrying up the stairs. At the second floor, that same receptionist was waiting for me and questioned me rudely, acting suspicious about whether I was staying there. It was awkward. When I asked if he did that to everyone, he said, “just some people.” I told him it was profiling and discrimination, but he didn’t seem to understand what I meant. It felt like a bureaucratic place where people were hired through nepotism instead of merit. I stayed for a week, and the experience was mediocre from start to finish. This is one of the dirtiest hotels I’ve ever visited. I’d strongly recommend avoiding this dirty bunker. They don’t know how to run a hospitality business.
