Seven Seas Jolie Bay Resort

I was disappointed with the value for the price. The service and facilities didn’t justify what I paid, and I hope management takes the problems seriously and improves the guest experience. The food fell short, with very little variety and the same dishes coming around often. My room also wasn’t as clean as it should have been.

We had a relaxing, enjoyable vacation and loved the resort. The rooms are spacious, the food is varied and delicious, and each night’s show made us feel pampered. The staff in all the restaurants and bars were super friendly, and the pool and beach are the best in Hurghada. We’d definitely come back. One thing to avoid is the beauty or spa service. It’s run by an outside company and fell below the hotel’s standards.

We were a family group of 10 adults and 4 children, with five rooms, checking in during the Eid holiday. We paid premium peak-season rates, but the stay was a disaster, with poor service, unhygienic conditions, and management showing no respect. From arrival, the front desk was uncooperative and seemed unwilling to help. It felt like only 10% of the hotel staff across departments were doing their jobs. Our room arrangements were poor. As married couples we expected king-size beds, and three rooms needed setups accessible with strollers for children. Instead, we got bad rooms overlooking a parking lot. The towels, walls, doors, and beds were filthy. When we complained about twin beds, reception rudely said, “This is your booking and this is what you paid for, what else do you want?” Nobody offered an upgrade for an extra fee, and we were treated as if we were staying for free despite paying top-tier prices. The connected rooms assigned to us also reeked of cigarette smoke, even though they were supposedly non-smoking. Staff blamed neighboring guests who smoked heavily instead of enforcing the hotel’s policy. After two days, we had to pack all our belongings and move. The replacement room had twin beds too, and the attitude was take it or leave it. The food was substandard, tasted awful, and nothing seemed fresh. It was left uncovered, with flies and insects around, and there was no supervision or restaurant monitoring. On May 28th, a hotel party led management to move dinner to the snack area. It was cramped and chaotic, with endless queues and guests bumping into one another. When we sought out a manager, Shady said he was the manager and arrogantly told us to sit down and someone would come. Nobody did. After that, we spoke with Mr. Mohamed, who introduced himself as the Operations Manager. We explained our frustration and the problems, gave him our room numbers, and he apologized. With two days left, he promised to personally compensate us and fix everything. We checked out on May 30th, 2026, and he had disappeared, breaking his promises and ignoring every complaint. Nothing about this hotel meets acceptable standards. The disregard for paying guests is completely unacceptable. We’re a large, well-connected group and will warn our families, friends, and professional networks. We’re also writing detailed negative reviews for TripAdvisor, Booking.com, Google, and social media so others know what we went through. I don’t know if this attitude is standard across the international chain or specific to this branch, but if top management doesn’t know how chaotic things are here, it needs to know. I expect a prompt, serious reply and an explanation.

The kids’ club has been a big hit with our 10-year-old and 3.5-year-old. Maria and Kristina are wonderful, and the children can’t wait to go back. Guest relations has also handled everything smoothly. We’re in our second week here, and the hotel has met and even exceeded what we hoped for. It’s a great place for a relaxing trip with young children. The sea has a gentle sandy entrance with no rocks, which feels safe and fun for little ones. There aren’t reefs right here, but sea turtles often swim close, which delights everyone. For reef snorkeling, we walk over to the neighboring hotel’s beach. There’s lots of good food, including fresh local fruit and grilled dishes, and the croissants are unbeatable. The whole staff works hard to make guests comfortable. A special thanks to our housekeeper Hussein for being attentive, keeping everything spotless, and surprising us each day with cute towel animals. Thanks to the whole team for an unforgettable stay!