Tiago F.
We had no real choice but to sleep in the heat because it was late and the hotel was in the middle of nowhere. Opening the windows wasn't a good option either, as they faced the back of the hotel where there was a LOT of noise. When four other guests arrived while I was asking for help, they heard there was no A/C and wanted to cancel too, but the hotel wouldn't accept it. They know the A/C isn't working and keep selling rooms without telling people. I'd booked for one night and check-in was fine. It was close to 30 Celsius that day, and the air conditioning in my room didn't work. At reception, the woman grumpily told me to press some buttons, which didn't help. When I went back, she said none of the rooms had working A/C and told me to open the windows. Asked what she could do, she said nothing. I asked for a fan to get some relief from the extreme heat. She said to wait while they got one, then after 15-20 minutes another employee came back to say they didn't have fans either. Also, nobody at this hotel speaks English, it has two floors and no lift, and the employees don't deal with problems, they just keep selling rooms. Hotel? More like a roadside motel with horrible customer service.
