El Aura

The house matched the photos: charming, clean, well looked after, and ideally placed for relaxing and enjoying the area. You can see the care in the details. The hostess was a 10/10, always attentive, quick and clear in communication, and ready to answer questions or provide what we needed. Everything happened as agreed, with no last-minute changes or surprises. Her friendly, honest, respectful service really stood out. We couldn’t have had a better stay and would definitely come back. Highly recommend it. Thank you for making us feel at home. We’ll be back! Ana Garcia

The host ruined our vacation after supposedly making a mistake with the dates. She told us on the night we were leaving that we had nowhere to stay and that everything was booked. In August, finding a place at short notice is hard even when you book ahead, and the night before was impossible. I hope she fixes the dates so this doesn’t happen to other families. It was completely unprofessional and unacceptable. If I could, I’d give zero stars.

We came back for a second year after staying here last summer, and it was even better. The house is still immaculate and carefully looked after, with the same charm we loved the first time. Raquel made us feel at home straight away. She’s friendly, organized, and attentive, always happy to help without hovering. Everything was as agreed, with no surprises or changes, which really matters in busy August. The surroundings, professionalism, and service make this a highly recommended place. We’ll keep coming back whenever we can. Thanks for everything, Raquel!

This began on July 20, 2025, when I called and the host accepted my reservation, or made it herself. Things seemed normal until 9:00 PM on August 5th, the night before our August 6th check-in. She sent an audio message saying, “Oh my god, you won’t believe what happened. It went from there to... I don’t know what happened. I don’t know how, but you don’t have a reservation.” Then, “SORRY!” She said the people at the house had extended their stay until Friday or Saturday after seeing it on Airbnb or Booking.com. Again, “SORRY!” So which site am I supposed to complain to? She said neither, that she didn’t know what had happened. 🤦🏽🤦🏽 😳 I left the next day bright red with anger, not pale, with my daughter, my wife, and another couple with their little one. I expected her to find us something, the way websites and hotels do when they make a mistake, SOMETHING EQUAL OR BETTER. But on August 6th, with no notice, there was nothing available except very expensive options. She tried to put us somewhere completely different from what I’d booked, and not in Boltaña because there was nothing there. She offered her parents’ house, where her parents and child or children would also be staying with us 🤦🏽. I said she’d need to find us somewhere like what we rented, or better, obviously. She then asked if she was supposed to pay for our vacation or a 5-star hotel. EXCUSE ME! That morning I said we’d go to Boltaña to look ourselves. “Okay, fine,” she said. We arrived there after she sent me the cancellation notice. What nerve! Once we got there, she said she wouldn’t meet us and asked for my bank account number to return the deposit. She should have faced the problem, paid for equivalent or better accommodation, and offered us a complaint form. She never offered one, so we couldn’t take a complaint to the tourism or consumer protection office. Completely disgraceful. THE HOUSE LOOKS NICE IN THE PHOTOS, which is why I rented it after searching extensively. BUT SHE IS UNPROFESSIONAL: she said she was going to pay for my vacation, found us nothing, and didn’t offer a complaint form. And I’ll tell you more. You had 4 days left in August, which were unfortunately my only summer vacation days. I called you directly, and your whole summer was already booked on the websites. You didn’t cross off my days, and the people already there extended their stay. Even though they were already there, the call should have gone to them according to their reservation date. But it’s easier to send an audio message saying “I don’t know what happened” to people you can’t see than to face the people there and admit you made a mistake. That’s when you really have to face the music. BAD HOSTESS, and the reservations were handled terribly. I just hope the same thing happens to you as happened to me.