Cap Rocat

Dreadful. We came to catch up with friends and family, but the experience was awful. Our plane got in early, so we arrived an hour before our reservation. We were told we couldn’t wait in the bar, and then that we had to stand on the road outside rather than wait in the car park. The bar was empty when we were finally allowed in, but drinks took over an hour. We were seated 15 minutes late, then waited almost another hour before we could order food or drinks. The staff were rude and the service was terrible. Since they were so strict about when we could arrive, I expected them to keep things moving once we were there. The food was fairly mediocre, too. For a five-star place, the service should be much better. There are plenty of beautiful places to eat and drink, so I’d suggest going somewhere else. Avoid this one.

We’d stayed here twice before in three years, and discovered the Sentinel Suites on an earlier visit. We came back in October 2025 especially to try one of the hotel’s most exclusive suites. The Sentinel Suite had a noticeable damp smell as soon as we entered. We’d noticed a slight smell on previous visits and didn’t think much of it at first. Later, it seemed the hotel had tried to cover it up: the doors had been left wide open before we arrived, and strong sprays and scents had been placed around the suite. We checked in late and went straight to dinner. Within an hour of coming back, I became extremely nauseous. I had one anti-sickness tablet in my wash bag, then took a sleeping tablet hoping I could sleep through it. Around 2am my partner woke up violently sick. At 3am I called reception, explained that we were both very ill, and urgently asked to be moved to a room without damp. We were moved at about 4am, but my partner stayed sick through the next day. We were only there for three nights, so losing a whole night and most of the next day to illness badly affected the stay. It’s hard to recover and enjoy a short luxury break after getting that unwell. The room we were moved to also smelled damp, and there was visible mould in the bathroom, though it wasn’t nearly as bad as in the Sentinel Suite. At checkout, the hotel only discounted the first night. Given how serious this was, I expected them to take full responsibility and offer suitable compensation. I found that completely unacceptable. We became seriously ill after staying in what’s sold as the hotel’s most exclusive and expensive suite. Damp and mould can pose significant health risks, especially in enclosed spaces, and guests shouldn’t be put in a room like that, particularly at this price. The lack of accountability from a hotel of this calibre was incredibly disappointing. We wouldn’t return. I’m leaving this here so others know. If you want to enjoy Mallorca, find another resort on the island.

We’d booked months ahead for a very special celebration, then drove a long way to get there. On arrival, the hostess was rude and insisted we had no reservation, even after we showed her a screenshot. She showed no courtesy and wouldn’t even let us have a drink at the bar. I’ve never met a less gracious host. Such a disappointing experience.

We went for lunch to take in the blue water, and the scenery alone made us glad we came. The views were amazing, the service impeccable, and the food was good. Even if seafood isn’t your thing, I’d still come for the setting and the experience. Definitely worth a visit while in Mallorca.