INNSiDE by Meliá Barcelona Aeropuerto

The hotel has a calm, fresh feel and modern design, which worked well for a stay before or after a flight. We were happy with our visit to INNSiDE by Meliá Barcelona Aeropuerto. Check-in was smooth, the reception team explained everything clearly, and they were informative and helpful from the start. Service felt professional and welcoming. Our room was roomy, modern, and comfortable; the bathroom was large, very clean, and well maintained. The complimentary coffee and soft drinks in the room were a lovely touch after a long trip. The shuttle was free both ways.

I’ve used this convenient, clean hotel several times in the past five years for morning flights from Barcelona, but my January 2026 stay was a big disappointment. I arrived on a late flight with a morning connection and couldn’t get clear directions for the shuttle pickup. The hotel hadn’t said where to meet it, the signs were poor, and I called three times, speaking to three different people. After nearly an hour standing outside in the cold with heavy bags, a kind passerby finally told me where to go. It was 1 a.m. When we arrived, the desk attendant was kind but not effective. She said my adult companion and I had the two-bed room I’d booked, and claimed she’d upgraded us, though it looked just like rooms I’d stayed in before. At 2 a.m. we found a king bed, not two beds. Exhausted, we shared it and left at 8 a.m. for our flight. The staff were perfectly nice, but probably lacked authority to make things right. Big chain hotels send marketing emails and membership offers, yet often fall short on what travelers need: clear information, thoughtful hospitality, and proactive help. An airport hotel should make travel easier; this stay made it more stressful and tiring than necessary. I’ve attached the map the hotel showed us once we arrived, in case it helps other travelers. Melia, please just include a pinned shuttle pickup location for BCN in the welcome email you automatically send the day before arrival.

The restaurant service for our family was excellent. Diego, the restaurant supervisor, was attentive, very helpful, and took great care of our needs, which we really appreciated. It’s also very convenient for Barcelona airport, with a free shuttle there and back. Check-in was easy and informative.

The free airport shuttle was a plus, and the room service food was nice. I’d like more vegetarian choices for quick meals, since not everyone wants seafood or meat. At check-in I was told my room category wasn’t available and that I’d need to wait at least two hours, or pay an extra €25 to get a room right away. After an international flight with no sleep, I couldn’t imagine waiting around for two hours, especially with the hotel in a rather empty area far from the town center, so I paid. It didn’t feel like much of a choice.