Palacio de los Acevedo

We spent one night here, had dinner, and would happily recommend it. The hotel is beautiful and not far from Santander Airport, and our room was spacious and really nice. Dinner was delicious and reasonably priced, with helpful waiters. Breakfast was great too, with plenty of choices.

We had the place almost to ourselves for two nights, and the room was excellent and very spacious. Breakfast was great, and the courtyard is beautiful. I'm not sure why it was so inexpensive; I think it may mostly be used as a venue. Definitely recommend it.

The gastro bar is a lovely restaurant, and the food was exceptionally good for very reasonable prices. The staff were excellent as well. I can't rate it highly enough. If we're back in Cantabria, we'll definitely visit again.

Hoznayo is beautiful, but it's extremely isolated. Palacio de los Acevedo is a gorgeous, well-kept estate with classy rooms and an ambitious aesthetic. The surroundings are lovely, and the housekeepers were very polite. They were the only reason I could give it any stars, though. Service at both the hotel and El Almacen restaurant was among the worst I've experienced in all my travels. At Acevedos, employees never greet you. Anyone else you might encounter can be hostile or dismissive. Check-in is rigid and handled entirely through apps and web portals. If you arrive early, there's nobody to help with luggage storage. Even if you've arranged to arrive before check-in, you may end up sitting with your bags in their unmarked lobby, wondering about your life choices. As a place, it's wonderful. As a business, they seem to have no idea what hospitality means. At El Almacen, the wait staff wouldn't seat me, a party of one, even though the whole interior and another section of the restaurant were empty. From what I could gather with my limited Spanish, they didn't want to use a table for one person on a busy night when they might fill it with three or four. Unless you're completely fluent in Spanish, don't choose El Almacen. The staff at both places seem unaware that tourism brings in much of the hospitality business. They need people who can be patient with customers who aren't fluent in the local language. When someone takes a little longer to respond or doesn't have a local accent, staff shouldn't huff, puff or roll their eyes. Better service could help the long-term prospects of an otherwise beautiful estate and restaurant in a gorgeous town.