Seda Club Hotel – Small Luxury Hotel

Our quiet suite was beautifully decorated, spotless, and had a true king size bed with a pillow menu and high end sheets. There was also a coffee maker, tea kettle, and all the extras. Breakfast in the elegant restaurant was generous and delicious, a lovely finish to our night at Seda Club Hotel Granada. The Hidden Hotel chain impressed us again. The location is stupendous, the hotel is stylish and hospitable, and the service was above and beyond from the front desk through the rest of the team. We were welcomed at the elegant desk, seated to check in, and offered a complimentary refreshment. We’ll be back for a longer stay next time.

We would not return to Seda Club for dinner, and would consider other five star options in Granada. We are local residents who regularly stay at five star hotels, and after renovating our home we started exploring the city’s luxury hospitality more. We first stopped at Seda Club for drinks and were impressed, so we came back for dinner later that evening after being disappointed elsewhere. Our concern is with service standards, not personal taste. I ordered duck magret, but in my opinion the sauce was bland and below what I’d expect from a luxury hotel restaurant. I politely sent it back and ordered steak instead. The fries with the steak were soft. After several bites, I asked if they could be crispier. The fries brought back looked like the same serving reheated, with the pieces I’d already eaten missing. Re serving food from a partly eaten portion, even reheated, doesn’t meet the standard I expect at a five star restaurant. I’d also asked for alioli and was told it wasn’t available. In later correspondence, this was called a “translation misunderstanding,” though from our perspective the conversation that evening was clear. The first bill included the returned dishes. When I questioned it, they were removed. A bread charge was listed too and adjusted after discussion. The General Manager later wrote that the restaurant system showed no such charges. I’ve been asked for a copy of the receipt and am willing to provide it. After our visit, the General Manager’s written reply focused on how popular the duck dish is, how long the service staff have worked there, and that some items weren’t on the final bill. It didn’t directly address the fries being brought back, which was our main concern. Luxury service is also about handling things well when expectations aren’t met, and both the response during dinner and the later reply left us disappointed. In response to the reply below: I stand by the account of our experience. I’m not trying to damage any business, only to share what happened so others can make an informed decision. Everything above is factual, and we hope you improve so others don’t have the same experience we did.

The location was ideal for Granada, especially with the Cathedral nearby and the bus to the Alhambra just 7 minutes’ walk from the hotel. Every staff member we met was warm and welcoming. Our room was spacious and clean, the daily treats were a nice touch, and breakfast was excellent. We also appreciated the value of booking directly. During our 21 day trip around Spain and London, Seda Club Hotel was a highlight. The concierge team deserves a personal thank you for replying to my many emails and following through on every question, which helped us make the most of our time in Granada. When we arrived, the team offered complimentary drinks at the bar while the front desk helped our friends. We give the hotel our highest recommendation.

That tucked-away lounge behind a bookshelf was such a fun surprise, with its dim light and velvet feel. The rooftop was a calmer escape, all greenery and soft lighting, with the cathedral top in view. Our room had the same thoughtful feel. Warm light, soft colors, flowers and art made it restful, and the bed and substantial linens were lovely. The marble and bronze bathroom had good toiletries, fluffy robes and a rainfall shower. It was hard to leave in the morning. At night, turndown included fresh towels, gentle lighting, aromatherapy, and little things like hand cream or face wipes by the bed. Breakfast was a highlight too. We were seated for an à la carte meal instead of facing a busy buffet. The food was fresh, local and full of flavor, and service felt attentive without rushing us. Across the hotel, the staff were sincerely welcoming, helped with bags, made recommendations and even remembered how I take my morning coffee. Seda Club Hotel feels intimate and carefully designed, with quiet luxury in the details. It made our stay feel comfortable and special without being showy.