Eurostars Puerto de Ibiza

We spent four nights here just as the serious flooding hit Ibiza, and I have a lot of respect for the hotel staff. The team pulled together and made sure guests were looked after. You could see how much effort they were putting into helping everyone. Our room was more than enough for the stay, cozy, modern, and very clean, which matters most to me. Thanks again for the service and the stay!

I’ve stayed here many times, and the location in Ibiza Town can’t be beat. The rooms are good, and the premium ones are fantastic. The employees and the location are both wonderful. It’s the best hotel in Ibiza Town, hands down. I wrote a negative review as a bit of a valid temper tantrum to get the owners’ attention. A few days after I posted it, the manager recognized me when I walked in, which was impressive. We discussed the issues I’d raised, and she listened carefully and said she’d work with the new owners, Eurostar, to address them. I don’t expect perfection, but I appreciate a hotel with a strong feedback loop. Here’s what I’d raised: 1) The Internet is patchy around the hotel. If your room is far from a router, it may not work. The owners should buy signal amplifiers. 2) In the mornings, it can take 10+ minutes for staff to process a payment when I want to stay another night. I’m trying to pay, but it’s so slow that I’ve gone to get a coffee or sushi while I wait. They click around on terrible software on slow computers. Three people can end up standing around one old, slow, broken computer. 3) Ordering a drink at the bar brings a 10-20 minute chain of confusion every time, with 2-4 people getting involved besides the person behind the bar. Train and support the bartenders, even if that isn’t their only job. 4) The "Air Conditioning" varies from room to room. I was moved to a better room, but it still wouldn’t get cool. It was hot even in October, and I think it would be unlivable in July. 5) The gym is tiny for a hotel this size, with one treadmill, one bike, one machine, and some weights. This is Ibiza, where people will spend an hour a day working on their butt muscles to look better. I don’t understand how such a big hotel has such a small gym. I’d like Eurostar to improve the WiFi signal in every room, speed up front desk service by getting rid of the slow software and systems that take minutes to fill out, and train everyone working meals and the bar. Servers and bartenders should know how to make a two ingredient drink. The air conditioning should work equally well everywhere, even if it takes three systems. This is the most premium hotel in the largest city on an Island that draws visitors from all over the world for its clubs and DJs. (You should be sending a tax to DJs and clubs). Having 10-30% of the rooms with ineffective air conditioning isn’t acceptable. One hour after writing the review, I went downstairs to ask for a fork to eat a dish. Five women were at the front desk, and all said it was behind the bar, but none went to get it. I walked over myself, and there was no one working there. If a guest asks for a fork, someone should bring it. The same goes for anything. Five employees shouldn’t all do nothing. If nobody is going to help, you might as well have nobody there.

The rooms were comfortable and very clean, just what we needed for our Ibiza stay. The service was excellent, and I’d choose this great hotel again next time I’m there.

The location was the only decent part of this hotel. Everything else was terrible, and for the money it’s not worth it. I wouldn’t stay here again or recommend it. Basic things from reception, like cups or toilet paper, took days to arrive, if they arrived at all. We shouldn’t have had to beg for essentials. Housekeeping was just as bad: dirty cups stayed in the room, the tissue box was empty when we arrived and never refilled, and after a staff member spilled coffee on the bedsheet, they left it unchanged even after I reported it. It showed no care for cleanliness or professionalism. Hugo at reception was helpful and cooperative, but another receptionist treated us disrespectfully, as though we were staying for free. She said an extra hour after checkout would cost €100. I needed more time because I had to carry several heavy bags downstairs on my own, since she said the hotel didn’t offer luggage assistance. That kind of behavior completely ruined our impression.