Hotel HSM Reina del Mar

The noise from neighboring rooms made it hard to rest. I could hear conversations and televisions late at night through the thin walls. There was also nothing to do in the evenings, with no social areas or entertainment, and staff seemed annoyed when we tried to have fun or play music quietly. The restaurant food was cold, tasteless, and the same each day. Staff were rude and unhelpful, making us feel like a burden. My stay was frustrating and uncomfortable, and I wouldn’t recommend this hotel, especially to young travelers.

The hotel had no nearby attractions or pleasant places, and the whole experience left us shocked by the lack of organization and basic hospitality. We were there on a school trip, and the rooms weren’t ready when we arrived. The food was cold, stale, and unpleasant, and the staff were rude and treated us like an inconvenience. Thin walls meant we could hear everything from other rooms, including very private noises. We complained more than once, but reception ignored it. Then we were unexpectedly told to check out early because the hotel was suddenly “for adults only,” despite having knowingly accepted a group of underage students. That felt deeply disrespectful and unprofessional. This isn’t suitable for school groups or anyone expecting basic comfort and respect. There are much better and safer places in the area.

The staff are lovely and really helpful, and the beach is just a short walk away. I love this hotel. I only wish there were a fridge and tea and coffee in the room.

The rooms felt old and uncomfortable, and the food was poor. They didn’t even provide complimentary water at dinner. I wouldn’t recommend this place.