Hotel Gran Vía by gaiarooms

The aircon has a remote, the windows are thick glass, and the bedsheets are soft and thick. The bathroom feels very modern. The hotel is at the edge of the city center, away from the noise. The elevator is small, but there's enough room for luggage. Using the app and card to get into the bedroom is handy and efficient.

Breakfast was the letdown. The only option was a horrible toast at a nearby bar, where we sat alone listening to loud metal music. Don't buy their breakfast! The building is old, so expect a tight elevator and narrow hallways. The front desk is rarely staffed, and if you can't get online to open the front door, you can be locked out because the key card won't open it. We paid extra for a corner room with a nice view, but a drafty bathroom window made showering uncomfortable. The location is great. For the price, everything else was acceptable.

The street is quiet, right on the edge of town, and close to the bus stop, so getting around was easy. Check-in was so simple I didn't have to speak with anyone; they sent me electronic keys. I believe someone is at reception after 3pm, but I didn't need to talk to anyone. The room was spacious and clean, with good ventilation and an air conditioner that also provides heat. Water pressure and internet were both great. I'd stay again, the value for the price was fantastic.

The virtual key they emailed us after self check-in stopped working after 24 hours. We were told an employee would come in the afternoon with a physical card, but he never arrived. Most of the time the reception is unstaffed, so you have to check in on a screen beside the entrance. Great cost saving for the property management company, lousy service for paying guests.