Marek N.
They charged an extra €50 for a bed for our young daughter, but when my family arrived in April 2026, there was no bed in the room. The receptionist argued instead of apologizing, and offered no fix or discount. At 10:30 at night we had to find another hotel with a child in an unfamiliar city. The replacement place sorted everything out warmly and quickly, which made the difference in service here even more striking. I can’t see this as four-star service when it matters, and wouldn’t recommend it.

