Leonor M.
There was no help or alternative offered by the owner or contact person, despite the elevator being out of service. It was advertised with an elevator, but we only found out when we arrived, after already paying the price for an apartment with one. Even if it worked, it could only fit one person without luggage. The apartment is on the third floor of an old building, with narrow, steep stairs, so it's unsuitable for people carrying bags, using strollers, or older guests. The value for money is awful, and the owner's service was appalling.

