Rushi P.
At around 4:30pm on check-in day, the owner told us the AC was broken. This was after they’d asked for several pieces of personal information for verification. They said we could cancel and get a refund, but Booking.com would take a 50% fee. For some reason, the owner wouldn’t cancel on their end and credit us. We stayed because it was too late to find a last-minute hotel. The shower rod broke the first time we used it, and the front door wouldn’t latch securely. The next day, maintenance spent four hours in the unit trying to fix it, so we couldn’t leave without risking our belongings. Staying at Zerka cost us so much time and energy that it made me count the days until my flight out of Valencia.

