hotelF1 Annecy Argonay

The staff’s treatment at breakfast was humiliating. Although the meal was only bread, butter, and cheese, they kept telling me loudly, “You only have one breakfast,” as if I were trying to take more than my share. I politely said that was incorrect, but they insisted in front of other people. The hotel also charged several times the value of what it offered. I’m asking for proper compensation for the overcharge, the health risk, and the physical and emotional distress this caused. I booked through Expedia at a higher rate for a room with a private bathroom at F1 Annecy in Argonay, but the room I got had no bathroom and was tiny, dirty, moldy, and smelled strongly of damp. The mirror was broken too. Because I have severe allergies, I felt this was a serious risk to my health. When I complained that it wasn’t the room I’d booked, the hotel told me to deal with Expedia, saying their page showed something different. Expedia refused a refund or cancellation. The hotel eventually offered a room with a bathroom for an extra €30, which I had to accept because my money wasn’t being refunded. I still had to spend one night in the moldy room. I also found that many rooms have mold problems and believe the hotel violates basic hygiene and health standards. In my experience, negative reviews are deleted and guests who complain are treated with hostility.

The way the staff spoke to me at breakfast was extremely insulting. I paid three times as much for their trashy room, yet they said only one person had the right to breakfast. I booked F1 Annecy in Argonay through Expedia for four nights in a room with a bathroom, at a higher price. At check-in, I found a small, dirty room with no bathroom. It smelled damp, the walls were moldy, and the mirror was broken. I complained that it wasn’t what I’d booked and asked for an immediate change. The hotel said I had to take it up with Expedia because their page showed something different. Expedia refused to cancel or refund me. The hotel then offered a room with a bathroom the next day, but only for an extra 30 euros. I felt I had no choice since my money wouldn’t be returned, so I spent the first night in the moldy room despite having severe allergies. If I get sick, I’ll file a written complaint right away. The hotel is terrible for cleanliness, and the health department should investigate. I want compensation for the physical and emotional distress this caused me.

I wrote to your team with a formal complaint on June 1st about a terrible stay, and still haven’t received a response. The lack of accountability has left me feeling I have to speak publicly. I’ve stayed at Accor and F1 hotels many times, but this incident and the silence for over a month are outrageous. The gate instructions were misleading. I was left in the rain ringing the speaker, with no answer, and eventually discovered I had to move a trash bin to push the gate open. That seems like a serious safety and access problem. I found an employee sitting outside eating and on a personal phone call. He checked me in without hanging up, and when I tried to explain that my dog needed to be added to the bill, he didn’t listen. When I raised the gate issue, he said it wasn’t his job, shouted at me, denied being on the phone even though I could hear it, and accused me of lying. I couldn’t register my dog online, even though dogs are allowed. When I came back with the dog, the employee screamed at me before I could explain or ask about it, again focused on his phone call. Another guest was having the same trouble with the gate and was also yelled at.

I was satisfied with my stay, and getting to Annecy centre by car takes about 10 minutes. Pringy railway stop, which has free parking, is around 3 minutes away. The staff were friendly and the hotel was fairly clean. My double room had been cleaned properly, and there was an air freshener on the table. The downside was a strong smell of disinfestation materials, especially in the bed. I could avoid a severe headache only by keeping the window open continuously.