WS St Germain - Quartier Latin

The bathroom had an almost unbearable drain smell. The fridge was even worse, like rotten eggs, and clearly hadn't been cleaned properly in a long time. Wouldn't recommend!

I arrived at the stated check-in time, but the previous guests' mess was still there. The bed had been slept in and wasn't made, dirty towels covered the bathroom floor, and used toiletries were left around. I tried contacting customer service several times without getting through. When I finally did, they claimed I'd arrived too early, even though I came at the time they'd given me. They offered no real help, just told me to wait for a callback that never came. I had to call again myself. They asked if the cleaning team had arrived. It hadn't, so I waited, but still heard nothing. I called again and asked for another room. They had none in my building and wanted to move me to another one far from my chosen location, which would have disrupted my holiday plans. I asked for a refund instead. They agreed, so I booked with another company, but I'm still waiting for my money. I don't recommend this place. Both the apartment and customer service are very poor, and I only got answers by repeatedly calling because they gave me so little help.

After a long journey, we found the door locked. Customer care spent 45 minutes trying to open it and couldn't help. They moved us to a smaller, cheaper apartment, and we had to take a taxi there with our suitcases. I left a fair review on Booking.com about what happened. Customer care offered me €150 to delete it. I removed the review and gave them my bank details, but they kept claiming there were payment problems even though I'd provided everything correctly. Then they ignored my follow-up emails. They falsely promised to compensate me for removing the review, and now others can't see my warning. Do not book here.

The location is great for the Latin Quarter, just a few hundred yards from Notre Dame, and the room was clean and tidy. Staff were quick to sort out my questions. There are four doors and four codes to get through, but I had them memorized by day three, so don't let that put you off. My window looked onto the street, yet there was no traffic noise at night. It was an amazing stay, and I'd come back.