B&B HOTEL Paris Grand Roissy CDG Aéroport

I’d rate it 4.5, but since that wasn’t an option, I chose 4. The room layout worked really well for our family of four. There was a divider for privacy, and each child had a single bed. We all slept well before our early morning flight. We could walk into town for dinner. Our flight was too early for the shuttle, but taking a quick Uber to CDG worked great.

Around 9-10 p.m. on May 30, I urgently needed a room near CDG before an early flight the next morning. I booked a B&B Hotel through Agoda. This review is about the reception employee on that evening shift, a young man in his 20s-30s with glasses and permed hair. Management should be able to identify him from CCTV and shift records. I also took his photo. When my Uber dropped me off, the lobby was full of guests complaining that the air conditioning had been broken for several days. Several said their rooms had reached 30-40°C and they hadn’t been able to sleep properly. Many were sitting in the lobby because their rooms were unbearable. After waiting for a while, I asked whether the AC problem affected every room, since I needed to decide whether to stay or find another hotel. His response shocked me. He said that since I had paid through Agoda, whether the AC worked wasn’t his problem and I wouldn’t get a refund anyway. When I raised my concern, he got aggressive and shouted at me. He then checked my reservation and realized I had booked another B&B property about 1 km away. After that, he repeatedly told me to leave and made humiliating comments that this was a “4-star” B&B while my reservation was at a “2-star” B&B, as if guests at a 2-star property had no right to complain at a 4-star one. He kept ordering me to “get out,” saying he had other guests to deal with who were complaining about the ongoing AC failure. I was traveling with my 80-year-old mother and two large suitcases in the middle of the night. A B&B shuttle happened to be outside, and the driver was willing to take us. He had already loaded our luggage into the van when the reception employee specifically told him not to take us, saying it was his decision. My mother and I had to get off, and our bags were removed. When I asked why he was refusing help to fellow B&B customers, he told me to complain to management or call the police if I didn’t like it. The driver said he could do nothing because the front desk employee had instructed him not to take us. So my 80-year-old mother and I had to drag two large suitcases through a dark area late at night and walk about 30-40 minutes using Google Maps to reach the correct hotel. This wasn’t about a booking mistake. It was an employee responding with hostility and contempt to a reasonable question about the hotel’s air conditioning, humiliating and mocking a customer, abusing his position to deny help, and making an elderly guest walk at night when transport was available. His behavior damaged the B&B brand’s reputation. I strongly urge B&B Hotel management to review the footage, identify the employee and take appropriate disciplinary action. This was one of the worst customer service experiences I’ve had anywhere in the world.

The breakfast was delicious, with fresh fruit and juices, and one meal kept me going for another six hours. I loved spending two days here. The rooms were exceptionally large and had all the amenities I needed. The view was lovely too, and it was a cosy place to spend time with loved ones. I’d truly recommend staying here.

For an early flight or a late arrival at Charles de Gaulle (CDG), B&B HOTEL Paris Roissy CDG Aéroport is a practical, no-frills choice if you want to save money compared with staying at the airport. It’s a 2-star place focused on convenience rather than luxury, best suited to solo travelers, couples or families who just need a clean bed for one night. The rooms are basic but functional, with a flat-screen TV, including BeIn Sports, decent Wi-Fi and a small, clean bathroom. If you’re traveling with three or more people, the mezzanine rooms have a ladder-style staircase that could be tricky for children or anyone with mobility issues. They also have dining, fitness and shuttle services, and the hotel is part of a popular chain in France. The breakfast selection is limited. #B&B #Roissy