OYO Bailbrook Lodge, Bath

The location was handy, not far from the main part of the city, and we had a lovely summer stay. After we left, we realized we'd forgotten our adapter. One quick call was all it took for the kind, helpful staff to send it straight to us. It really saved our holiday.

I've come back several times because I really like this place. For Bath, the price is very reasonable, and having a car park is a real bonus when parking in town is such a nightmare. It's about two miles from the centre, but a taxi makes it easy to avoid parking and congestion charges. The decor is a little tired, though the old building has kept much of its character and has everything you need. There's no reception, but the young man who runs the place is available whenever you need something. Breakfast is lovely too. I love this place x

The parking was plentiful and close to where we needed to be, and the morning server was lovely. Breakfast was enjoyable too, which made the rest of the stay all the more disappointing. The place is old and dated, with bare, dirty carpets and lots of dust on top of the bed. The bed was made from two mattresses and had no support. Contact before arrival was awful. It was too automated and AI-driven. I was told to book in ahead of the visit, but after several messages from an unmanned property I still had no answers. I won't be back.

The outside doesn't make much of an impression, but the beauty shows once you're inside. We had a lovely garden-view room with a giant four-poster bed, and the staff were more than friendly and really helpful. The location worked well too: buses into Bath stop just a few metres up the road, and the ride takes about ten minutes.