Gresham Hotel Blackpool

On my second visit, I found the rooms refreshed, the bed really comfortable and the bathroom much nicer. The staff were just as friendly as last time. The location is close to everything, yet quiet when you’re back in your room. We had a few relaxed days and can’t wait to return.

We couldn’t get the Wi-Fi to connect or load properly, and the breakfast dining hall was locked whenever we checked between 8 and 9 am, with no staff around. Breakfast was meant to be included. The bedroom and bathroom also felt extremely cramped. Even in London I haven’t had so little space, which was disappointing given Blackpool isn’t a particularly tourist-heavy destination. A very poor stay.

Everything is within walking distance from this hotel, including the promenade, attractions, shops and restaurants. It’s right in the heart of Blackpool, and the room was clean and comfortable, with a very good bed. A convenient place to stay without any fuss.

The location is excellent, right next to Winter Gardens, but the hotel and rooms were appalling. I regret not checking the reviews before coming. This was the worst hotel we’ve stayed in. We were charged three separate times for the booking and I had to phone twice to get the money refunded. Our room had too many problems to list: it was filthy, with blood, snot and makeup on the walls; the towels were dirty, and sweet and crisp wrappers were under the beds. It clearly hadn’t been cleaned before we arrived. There were broken plug sockets and a broken fan, and the shower barely trickled, switching between freezing and boiling. Water kept dripping outside, the bathroom door lock was missing, and there was no hot breakfast, with no explanation. Other guests gathered and smoked outside the front. The list goes on. I’m in the process of complaining to head office.