Ream Hills Holiday Park

We used to enjoy Ream Hills Holiday Park and regularly came for weekends, so we chose to take a seasonal pitch. Sadly, being seasonal guests turned into an extremely disappointing and stressful experience. We first brought our caravan for the second half of the 2025 season. The electric kept tripping, and we were told the fault must be our caravan. It later became clear that wasn't the case. The pitch was sloped too, which made it difficult to use the awning. For the 2026/27 season, we asked to move to a flatter pitch with more grass for our dog and baby. The move was agreed, but the new pitch didn't work for us. Its water tap ended up inside our awning, and we were told it couldn't be moved. Instead, we were asked to move the awning so the tap would be outside and visible. The way management communicated felt rude, dismissive and heavy-handed to me. We received repeated emails about the pitch rules, furniture, parking, fencing, the tap and boundaries. We were told to consider other arrangements if the rules didn't suit us, and later offered a pro-rata refund if we left the pitch. It made us feel pushed out rather than supported. I had explained that I was grieving the sudden loss of my father-in-law and caring for a newborn, and that moving the caravan and awning would be difficult without help. The response felt cold and dismissive rather than understanding. We also felt singled out unfairly. We photographed other seasonal pitches with what appeared to be furniture, planters, awnings and other items outside, as well as grassed areas in use and layouts that didn't seem to follow the same strict rules applied to us. We were repeatedly told to move things, hide items away and stay within very tight boundaries, while other pitches seemed to have much more leeway. I was also accused of calling an out-of-hours emergency number, which I hadn't done and didn't even have. The pitch allocation seemed impractical and contradictory too. We chose not to use the parking space for our car so we could place the caravan and awning to leave usable grass for our dog and baby, especially since we'd asked about fencing. But when the manager marked out the pitch, we were told our area ended just beyond the pitch 28 sign, leaving virtually no room for a fence or usable grass. The site's own guidance showed a car, caravan and awning layout which, if followed, would apparently have put us outside our allocated area anyway. Eventually the situation became so upsetting that we left the pitch. We left on time, clean and with no rubbish, as promised. The park itself is quiet and conveniently located, which makes the experience all the more disappointing. Based on our stay, I found the approach to seasonal guests poor, inconsistent and unnecessarily stressful. I wouldn't recommend taking a seasonal pitch here.